|
Wipro Spectramind
a business process outsourcing company, is in talks with eTelecare,
a Philippine based call center company. If these talks are
successful this will be the first acquisition of a foreign call
center by an Indian company.Spectramind, a 100% subsidiary of
software major Wipro,is interested in the acquisition in order to
derisk its business from a customer perspective, especially from
geo-political tensions in India.“Wipro Spectramind is constantly
evaluating locational options that will enhance the company’s
ability to offer increased value to its customers. As and when a
decision is made in this regard, it will be announced publicly,” a
Wipro technologies spokesperson said.eTelecare has been in the
sights of several Indian BPO companies, including Delhi based Daksh
as has been reported by the Economic Times earlier.Global companies
outsourcing business to India are worried about outsourcing their
mission critical operations to one country. IT services company have
tried to derisk their operations by setting up disaster recovery
centers and in some case small development centers abroad.According
to industry observers, some customers are insisting on a global
delivery model with multiple call centers in India, supported by at
least one or two call centers outside the country.Philippine based
eTelecare started with 20 seats in September 2000. It has now grown
to a workforce of more than 1,000 customer sales agents. The company
has around 11 customers.Raman Roy Spectramind’s CEO has gone on
record that it was looking at setting up an offshore Business
Process Outsourcing (BPO) centre in one of the Asia-Pacific
countries. “We are looking at some offshore offices within the
Asia-Pacific ,” he said.
|
